Shipping and Return Policy

Shipping Policy

All physical orders are processed within 4 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All digital products are sent automatically via email after payments have been confirmed. Please check SPAM folders.

Return & Refund Policy

If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item, Cruz Coaching will give a full refund (excluding shipping as we cannot refund the initial shipping cost of your order). 

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Cruz Coaching will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging. In the condition, they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment. Therefore we recommend an insured and trackable mail service.

We cannot issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.